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Edugo Guardian

Terms and Conditions

Guardianship Terms and Conditions

This agreement is made and entered into by and between Edugo Guardian ("Edugo") and the legal guardian ("the parent") of the student ("the student), with the specific and mutual goal of providing the agreed guardianship service. Therefore, it is mutually agreed that:

1. The Responsibility of Edugo

1.1. The agreement is valid for the period stated above.

1.2. For services lasting the course of study, the agreement is valid from the beginning of the school term until the end of the study period above.

The guardianship fee shall be paid annually.

1.3. Edugo shall provide the service agreed upon during the indicated period. Any additional services requested by the parent will incur administration fees/service fees.

1.4. Edugo shall not provide guardianship services during the summer and winter holidays. Holiday guardianship can be purchased separately.

1.5. When requested by the parent, Edugo may send a member of staff, where available, to pay additional visits or attend additional meetings / events, and charge the parent the fees incurred, including but not limited to transportation and accommodation fees.

1.6. Edugo agrees to provide the parent with their office opening and closing hours and work days. Except for emergencies, Edugo shall respond only during office hours and work days indicated.

2. The Responsibility of the Parent

2.1. The parent agrees to provide Edugo and the school with the student’s travel plans during school breaks at the beginning of each term, enabling Edugo to perform their duties, including looking after the student and making suitable arrangements properly and appropriately. A fee of 100.00 GBP is chargeable if the information is given later than indicated.

2.2. The parent agrees to provide Edugo with at least two weeks’ notice to arrange homestay accommodation. A two-night minimum stay applies to all homestay bookings.

2.3. The parent agrees to check their emails regularly. When parent's emails and/or contact telephone numbers are changed, they have to inform Edugo in writing. Edugo is not responsible for damages if emails are not read in time. To keep the best quality of service, the parent shall respond to correspondence from Edugo in order to maintain the best quality of service. An emergency number is provided when the agreement takes effect.

2.4. The parent agrees to comply with the school’s rules and requirements. Edugo agrees to report to the school, and the parent shall report the student break the rules, including but not limited to having a longer holiday and staying in a hotel.

2.5. The parent agrees to bear all bank charges and administrative fees. Edugo shall charge the Emergency Fund Account when needed.

2.6. The parent agrees to ensure the student’s passport, visa, and legal documents are up-to-date, unless otherwise specified.

2.7. In emergency cases and when the parent cannot be contacted, Edugo will arrange additional services for the student, e.g., accommodation or taxi transfers. In these cases, Edugo will charge the Student Expense Account. In the case of basic guardianship packages, the parent agrees to pay the fees for the additional services.

2.8. If a service is booked for the student (such as homestay, transfer, or tutoring), subsequent services with the same service provider must be booked through Edugo. The parent agrees not to approach or book services with these service providers independently.

2.9. The parent and student agree to comply with all guidance and regulations set out in the student and parent handbooks, as well as all of Edugo’s Policies and procedures

2.10. The parent understands the medical release authorization on our application form and confirms and undertakes with Edugo that the student has no allergies or special medical conditions that would affect the student's medical treatment other than any disclosed separately, in writing, by the parents. Edugo may, at its discretion, attempt to obtain consents from the parent for a serious or emergency not be possible, whether because of language difficulties, a shortage of time, or otherwise, and Edugo will therefore be under no obligation to obtain any such consents from the parent.

3. Agreement Termination and Refund Policy

3.1. The guardianship service fee is non-refundable.

3.2. The agreement shall take effect once it is signed and the agreed fee is received. In the case of a visa refusal, an admin fee of 10% of the payment received will be charged once a refusal letter is received.

3.3. Edugo shall terminate the agreement immediately if the student is expelled by the school. A refund is not permissible.

3.4. A two-week notice in writing prior to arrival is required should the parent or the student wish to cancel any arranged homestay accommodation or taxi transfers for a refund to be considered. The administration fees are non-refundable. If administration fees have not been charged, an administration fee of 10% of the accommodation/transfer fees applies to a refund. Bank transaction charges will be deducted from the refund amount if the transfer is made to an overseas account.

3.5. This agreement will be automatically renewed until the course of study finishes, unless there are exceptional circumstances that justify a shorter notice, as discussed with and agreed to by us in writing. Parents will give Edugo Guardian at least one school term’s written notice before bringing this agreement to an end. If parents fail to give the required notice, they will be charged guardianship fees for one full school term in lieu of notice.

3.6. The agreement will be terminated if any of the above conditions are not met.

4. Additional Services

4.1. The parent agrees to inform Edugo as early as possible if they would like to book additional services for the student during school holidays, e.g., homestay accommodation, taxi transfers, etc. A fee of 100.00 GBP is chargeable should the information be given later than expected.

5. Valid for Premium, Standard, and Sixth Form packages only:

5.1. Parents agree to transfer sufficient funds to the student's expense account when Edugo requests parents to do so. If the expense account balance reaches £400 or less (£200 for the University), Edugo will notify the parents to reinstate the account balances. The Student Expense Account shall be used to pay for homestay accommodation, transfers, and emergencies. Edugo reserves the right to refuse to make arrangements when there aren’t sufficient funds in the account. Or a penalty of 100.00 GBP or 10% of the fee pre-paid by Edugo, whichever is greater, shall be compensated.

6. Severability

6.1. This Agreement shall be governed by and construed in accordance with the laws of the state and/or country where the Service is provided.

6.2. If any part, paragraph or any portion of any section of this Agreement is determined to be unenforceable or invalid for any reason whatsoever that unenforceability or invalidity shall not affect the enforceability or validity of the remaining portions of this Agreement and such unenforceable or invalid part, paragraph or portion thereof shall be severed from the remainder of this Agreement.

7. Disputes

This Agreement shall be governed by the laws of the UK, and it shall be interpreted on the basis of those laws. Any disagreements between the parties and all matters related to the agreement shall be settled by negotiation. Upon failure to reach an agreement, the disagreements shall be settled in the UK court pursuant to the laws applicable in the UK.

8. Change of school

When requested by the parent, Edugo shall transfer the student to a different school. A placement fee is charged. The parent is responsible for informing the school of any changes, and Edugo shall not be liable for any school penalties charged.

9. Limitation of Liability: Indemnification

Except as otherwise specifically provided herein, neither party hereto shall be liable for any liability, claims, losses, costs, expenses, injuries, or damages of any nature whatsoever, which the other may be subject to or incur as a result of any activities in connection with this Agreement. 

Edugo shall not be liable for any and all liabilities, claims, losses, costs, injuries or damages arising out of any loss arising from injury to persons or property in connection with this agreement, or any damages that are reasonably foreseeable in connection therewith or in connection therewith. If either party is sued in any court by reason of the party's conduct as described above, such other party will discharge any judgement rendered in favour of the opposing litigant. 

10. Extent and Exclusion of Edugo Guardian’ Responsibilities

10.1 Edugo will inspect and check host families, but cannot accept responsibility for the actions of the host family in relation to the student.

10.2  Edugo cannot accept responsibility for any losses incurred or damage caused by the student to the school or time, and therefore the parent should arrange for the host family or any other party to obtain insurance for the student for loss of or damage to personal belongings and third-party liability.

10.3 If there is an outbreak of any infectious or contagious disease in your country, in the UK, or at your child’s school,

 we cannot guarantee it, and we would recommend following PHE's (Public Health England's) advice and having them be isolated at school.

If your child must be removed from school for any reason, including school closures due to a pandemic or contagious outbreak, we will keep your child in our care for as long as necessary and wait for your child to be ready to go home. The cost of accommodating your child in such circumstances, i.e., the airfare and any other costs, shall be reimbursed by you.

In the event of a temporary school closure, guardianship services will continue as normal until it reopens, with staff, host families, drivers, and Edugo's designated staff is being retained and is on standby for the reopening of the school. No reimbursement of fees is due.

11. Contact Details for Edugo Guardian

11.1. Young Hong: 0796 3489 778 (if calling within the UK)

11.2. By Edugo 24/7 emergency number: +44 759 4552 2204 (if calling from overseas); if calling within the UK, 0759 4552 2204.

11.3. By email:

12 Events Beyond the Control of the Parties

12.1 Force majeure: An event beyond the reasonable control of Edugo or Parents is a force majeure event and shall include such events as an act of God, fire, flood, storm, war, riot, civil unrest, act of terrorism, strikes, industrial disputes, outbreak of an epidemic or pandemic of disease, failure of utility service or transportation.

12.2 Notification: If either Edugo or Parents is prevented from or delayed in carrying out its contractual obligations by a force majeure event, that party is shall immediately notify the other in writing and shall be excused from performing those obligations while the force majeure event continues.

12.3 Continued force majeure: If a force majeure event continues for a period greater than 90 days, the party who has provided notification under clause 12.2 shall notify the other of the steps to be taken to ensure performance of its contractual obligations.

12.4 Termination: If the force majeure event continues for a total period greater than 120 days, the party in receipt of notification under clause 12.2 may terminate this contract by providing at least three working days' notice in writing to the other party.

13. Edugo reserves the right to make changes to its services and prices.

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